ITIL® 4: Specialist Drive Stakeholder Value
Axelos ITIL4-SDSV.AN1
ITIL® 4: Specialist Drive Stakeholder Value
ISBN: 978-1-64459-258-8Axelos ITIL4-SDSV.AN1
ITIL 4 Specialist: Drive Stakeholder Value Certification
Learn how to manage service relationships to deliver measurable value for your business.
$0.00
Prepare now
Important : uCertify is an independent training provider. We do not own, administer, or have any control over the certification exams themselves.
Our ITIL 4 Specialist Training Key Features
- Exam voucher included
- 50+ interactive items to quiz you
- Integrated labs for hands-on experience
- Simulated real-world scenarios
- Take tests under exam-like conditions
- Immediate remediation and feedback
- Flexible, Self-Paced
Prepare For ITIL 4 DSV Certification
Leap into leadership roles with interactive ITIL4 Specialist Drive Stakeholder Value (DSV) courses on stakeholder satisfaction strategies.
ITIL 4 Specialist: Drive Stakeholder Value Overview
This ITIL 4 Specialist Module proves your skills in stakeholder collaboration and value creation. If you’re managing customer journeys or expectations, our Drive Stakeholder Value course(s) will give you the tools to knock it out of the park.
Exam Objectives
- Understanding Stakeholder Needs And Expectations
- Customer Experience Management
- Service Relationships
- Value Co-creation
- Service Level Management
- Service Metrics And KPIs
- Customer Journey Mapping
- Service Improvement
- Communication And Collaboration
Exam Details
| Exam Code | n/a |
| Number of Questions | 40 |
| Passing Score | 70% (28 out of 40 marks) |
| Time Duration | 90 minutes |
| Prerequisites | ITIL 4 Foundation Certification |
| Recommended Experience | n/a |
Why Join uCertify’s ITIL 4 Specialist Training?
Partner with us to get a leg up on the competition with interactive content and hands-on practice.
Skill Development
Our integrated labs offer a risk-free environment to practice, develop, and refine your skills for real-world challenges.
Stand Out to Employers
Earn an industry-recognized course completion certificate that proudly announces your brilliance to the world.
Guaranteed Success
Our hands-on training is designed to help you pass the industry-recognized certification exam on your first attempt.
Networking Opportunities
Add an industry-recognized certification to your professional profile and receive an invitation to global networking events.
Jobs You Can Apply For With ITIL 4 Specialist DSV Cert
IT Service Manager
IT Business Relationship Manager
IT Change Manager
Service Delivery Manager
IT Project Manager
Process Improvement Manager
Customer Experience Manager
Service Desk Manager
IT Operations Manager
IT Governance Specialist
Customer Reviews
This training course from uCertify taught me everything I wished to know and prepare for a career in IT and successfully complete the CompTIA A+ 220-901 and 902 exams. The uCertify CompTIA A+ course and labs are presented in such a way that even a beginner can accomplish his goal of passing the certification in one attempt. The questions are based on the new and updated version and the answer for it has been provided in detailed. The course also gave a good amount of knowledge on CompTIA A+.
Stalin Garcia
Data Processing Manager
I was lucky enough to get access to uCertify's ITIL Foundation course as a next studying step and I was pleasantly surprised, I did the ITIL Foundation course through the uCertify.
_00093j.png?20250211)
Jenny Guay
Co-Founder
_00093j.png?20250211)
I invite everyone who is preparing to take the PMI-RMP exam or would like to increase knowledge on Risk management to take the uCertify PMI-RMP course. The course focuses on the objectives covered in the PMI RMP certification exam. It is a complete course that will provide you all that you need.
Jose Luis barrero correa
Project Manager
I have tried uCertify Python programming self face online training course. I have found that all the topics are from scratch and it is very good for a beginner like me. Everything you need is explained very clearly. If you are interested and want to learn python I really recommended this course. A lot of basics and fundamentals of python scripts are there to harden your basic understanding.
Leo Leo
IT Assistant
I would say that uCertify CISSP course is one of the best content I ever had with regards to CISSP material. The method and way of learning are not focused on the conventional learning method but also delivering different approach in conveying and teaching aspiring CISSP candidates. Overall, I would recommend this course to those who wanted to look for CISSP materials not only for exam takers but for actual application on the job.
Mark Richard Mosqueda
Senior Network Security Engineer
I had the opportunity to review the uCertify PMI-ACP course and I would say it is a very interesting training. One of the features that I really like is the study planner and interaction tools inside each lesson. I'm pretty sure that if you do this training, doing all the lessons, labs, and practice tests, you will have a very high possibility to successfully pass the PMI-ACP Exam.
Heberth Campos
IT Project Manager
I found uCertify online training to prepare the Business Analyst credential from IIBA CBAP-CCBA course extremely valuable! The course is well organized, with a pre-assessment very helpful to know where you stand and in which area you have to intensify your homework. The quizzes and the labs are very useful to monitor your progress. I have used online training for all the certifications I passed, this uCertify training is definitely part of the best online training I had the pleasure to experience.
Marc Burlereaux
Senior Sales Executive
Stakeholder value can be measured through cost-benefit analysis, ROI, customer feedback surveys, service quality metrics, and value realization reports that assess outcomes against stakeholder expectations.
<
p dir="ltr" role="presentation">Stakeholders in ITIL4 are divided into two categories: Internal stakeholders: Employees, management, partners, and internal customers within the organization. External stakeholders: Customers, suppliers, vendors, regulators, and the community where the organization operates.
In ITIL4, value creation is centered around collaborative relationships and co-creation of value. This involves understanding stakeholders’ expectations and aligning business objectives with service outcomes.
The Service Value System (SVS), which includes guiding principles, governance, service value chain, practices, and continual improvement, helps organizations create, deliver, and improve services that meet stakeholder needs.
To become an ITIL Managing Professional (ITIL MP), you’ll need to complete a series of a foundation certification & four modules that are a part of the ITIL 4 certification scheme. They are as follows:
ITIL Foundation
ITIL Specialist: Create, Deliver and Support
ITIL Specialist: Drive Stakeholder Value
ITIL Specialist: High-Velocity IT
ITIL Strategist: Direct, Plan, and Improve
The ITIL 4 Specialist: Drive Stakeholder Value certification must be renewed after 3 years.
After completing ITIL 4 Specialist Drive Stakeholder Certification, you can pursue ITIL 4 Managing Professional modules such as:
After completing these modules, you can aim for the ITIL Master certification, which is the highest level of ITIL certification.