Managing Information Technology
This course includes
Lessons
TestPrep
Lab
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Lessons
12+ Lessons |
TestPrep
1
Preface
- Acronyms Used in the Course
2
Introduction
3
IT Areas and Functions
- Projects vs. Operations, Strategy vs. Operations
- Systems, Processes and People
4
Organization and Human Resources
5
Managing Operations
- Information Technology Service Management
- IT Services Lifecycle
- Planning and Design Phase
- Release Phase
- Maintenance Phase
- Retirement Phase
- IT Strategy
- Continual Service Improvement
- References
- Further Reading
6
Managing Projects
- Project Management Principles
- Project Documentation
- FRICEW
- Implementation Strategy
- Testing
- Test Automation
- People Change Management
- References
- Further Reading
7
Cut-over into Operations
- Backup and Restore Procedures
- Release Management Procedures
- Business Process
- Data Migration
- Cut-Over of Transactions and Data Quality
- Interfaces
- Support Strategies and Structures
- Further Reading
8
Project Governance
- Overall IT Governance
- Project Governance and Operations Governance
- Project Monitoring and Control
- Project Team Roles and Responsibilities
- Communication Management
- Scope Management (Including Change Requests)
- Risk Management
- Asset Management
- Release Management
- Infrastructure Capacity Management
- Request Management for Projects
- Code Development Guidelines
- Test Guidelines
- Training Guidelines
- Backup and Recovery Guidelines
- Pre-go Live Guidelines
- Post-implementation Support Policy
- Service Desk Usage Policy
- Security Guidelines
- Further Reading
9
Agile Project Management
- Introduction to Agile and Basic Concepts
- Basic Components
- Scrum Project Monitoring
- Minimum Viable Product Release and Closing
- Scope-Cost-Quality-Time Dimensions
- DevOps and DevSecOps
- References
- Further Reading
10
IT Portfolio Management
- Portfolio Planning and Design
- Portfolio Assessment and Communicating
- Portfolio Rebalancing
- Portfolio Governance
- Portfolio Monitoring and Control
- Reference
- Further Reading
11
IT Security
- Scope of IT Security
- Policy and Its Relevance
- CIA Triad
- Security as a Process
- Identity Management
- The Perimeter
- IPS
- Web Application Firewall (WAF)
- Patching
- Hardening
- Baselining and Baseline Configurations
- Proper Use of Admin Accounts
- Defense in Depth
- Backups
- Secure Coding Practices
- Security Awareness
- Incidence Response
- The Convergence of IT and OT
- Conclusions
- References
12
Sample Terms of Reference (TOR):VM (Virtual Machine) Backup Solution
- Annex: List of Functional Requirements
